Clear is a web application which main task is scheduling automation. Businesses have an opportunity to quickly book a client in and check the availability of specialists, and clients, in turn, can book appointments on their own. We have also implemented integration with WhatsApp and developed a chatbot capable of creating and modifying customer bookings.
The main challenge was to develop a small and medium business automation system with complex functionality under tight time and budget constraints. In addition, we worked on putting together a team of developers for the client who would support and maintain the system.
Clear is an ecosystem designed to simplify lives of both business owners in the service sector and their customers. The application is being developed as a B2B product, the target users of which are private clinics, spas, medical offices, massage parlors and other small and medium businesses in the service sector. The core system functionality is scheduling: booking of clients online and spesialist schedule management.
In Latin America, WhatsApp is the most popular chat app, which is why it was so important for us to implement the integration of our system with this messenger. After a successful booking, the client receives a notification on WhatsApp with data about their appointment and gets reminded of the time of the booking a day before. The client can confirm, change or cancel their record without leaving WhatsApp.
We have also developed a chatbot that allows the client to request information about the business, like opening hours and services provided, using natural language, as well as request a consultation with an employee. The employee, in turn, can view all chats using a web application and connect to them at any time.
This project is under active development, we are constantly adding new features and improving the old ones. Clear has grown into a full-fledged ecosystem that greatly simplifies business operations in the service industry. We have created a reliable foundation for further system growth, and also selected a team to support the system in the client's location.