An interpretation service management platform developed by our team. Interpreters and their clients can conduct audio and video calls, while managers can track metrics and receive reports. It streamlines customer requests, translator schedules, workload tracking, and task assignments.
Boostlingo is a platform designed to help interpreting agencies manage their services. It offers three main features: a task management system, a planning tool, and a full-cycle service delivery platform. The platform allows for managing services from the first contact with clients through to automated reporting. We have also developed mobile apps for iOS and Android, so users can access Boostlingo on any device.
The challenge our client presented to us was significant: to develop a comprehensive solution that would address the diverse needs of interpretation services in today's ever-changing landscape. We recognized that we were tasked not just with creating another software platform, but rather with designing a robust system that would provide stability, ease of use, and efficiency.
This meant navigating the complexities of modern software as a service (SaaS) solutions, where users' expectations are high and technological advancements are rapidly evolving. Our goal was to create a solution that would not only meet the immediate requirements of our client, but also anticipate future demands and trends in the industry.
As we began our journey, we prioritized ensuring that our solution would meet the diverse needs of interpretation service providers and adhere to industry standards. To do this, we built a prototype with the goal of creating a smooth user experience. Then we moved on to web app development and built a powerful platform with audio and video calling features. Simultaneously, we implemented systems for tracking work, managing payments, and optimizing scheduling in real time, ensuring a streamlined experience for interpreters and managers.
Throughout the process, our collaboration with the client was key. We worked closely with them to gather feedback and insights, which helped us make informed decisions and add features that made the system even more flexible and adaptable to changes. With their input, Boostlingo evolved into something truly remarkable—a game-changer in the interpretation industry.
Boostlingo isn't just easy to use and efficient; it's also designed to scale as needed. This means it can grow alongside the ever-changing demands of interpretation services, revolutionizing how they are managed.
Clients and interpreters can have high-quality audio and video calls via the web or mobile apps. Meanwhile, managers can monitor performance metrics and access reports.
The system allows companies to track their interpreters' work, manage their payments for various services, send invoices to their clients, and receive reports on their activities.
Companies can easily handle both customer requests and their interpreter's schedules. They can keep track of their workload and efficiency, and assign tasks accordingly.
Currently, Boostlingo has a diverse user base that spans across various industries. These include healthcare institutions such as hospitals and clinics, as well as legal firms and travel agencies. The platform's versatility and adaptability make it a preferred choice for organizations seeking efficient interpretation services.
In 2022, Boostlingo achieved remarkable growth, propelling it into the top 5,000 fastest-growing companies in the US. This recognition highlights the platform's impact and widespread adoption.
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